Communication

Surviving 'hell' to become a Navy SEAL

Eric Greitens became a Navy SEAL by becoming a leader. He figured the best way to start Hell Week would be to pull together a team of seven and keep them together, using the chaos of night to their advantage ...

Communication: 'Call me maybe'

Employees at SceneTap range in age from 18 to 55, millennials to boomers. The younger set likes social media and is tethered by smartphone. Thirty-somethings prefer email, instant messaging and videoconferencing. Boomers go for phone calls and walking around. To accommodate each communication style, the phone application company tracks who likes what.

How to relate? Create CEO 'user manual'

Ivar Kroghrud sees himself as “chief ironing officer.” In his 13 years as CEO of QuestBack, he spent much of his time ironing out employees’ problems. He’s now lead strategist at the Oslo, Norway-based firm, which provides feedback management tools.

4 mistakes team leaders should avoid

Team leaders can get ensnared in their own good intentions. The result can cause an admirable effort to backfire. Here are four mistakes team leaders need to avoid.

Bridge the gap between foreign cultures

Executives in most developed countries speak at least some English. But you might still face cultural and linguistic obstacles. Consider the case of American business owners who travel to Tokyo to meet with Japanese executives to explore a possible joint venture.

Look for ways to convey gratitude

Even if you’re not particularly demonstrative with your emotions, follow the lead of Walter Robb, co-CEO of Whole Foods Market, and look for opportunities to convey gratitude to your team.

4 smart questions can sell your ideas

Engage others and orchestrate a lively dialogue by blending four types of questions.

Nourish your employees' 'inner life'

Research shows that employees’ “best days” occur when they make progress on projects viewed as “meaningful” to their employer’s mission. If they feel that they are contributing to bottom-line success, they become more driven to excel.

Quick guide to quick statements

Leaders need to pay close attention to their management income statement, or “natural P&L,” the cornerstone for managing any organization. Every organization is unique, so every statement needs to vary slightly, but what all good management reports have in common are characteristics that make them useful.

Weed out requests with a 'twitpitch'

Executives are now asking people who want something from them—from job candidates to vendors and suppliers seeking business—to summarize their pitch in the form of a tweet, or “twitpitch.” There are many ways you can apply this technique.