Leading employee-driven cultures

Wayne Goldberg knows the hotel business. He's president and CEO of La Quinta Holdings, a Texas-based chain with roughly 7,000 employees. "I make it clear when speaking to our hourly employees that I’ve been an hourly employee," he says. "I’ve been a maintenance person, I’ve worked in the laundry. There isn’t a job I haven’t done."  Read More.


President John F. Kennedy's popularity soared after the botched Bay of Pigs invasion. Why? Americans admired how he accepted responsibility for the plan gone awry and displayed such forthrightness. Psychologists call it the "strategic pratfall effect" because you enhance your stature by demonstrating your mettle in the face of humiliation.


Ask "Z"

Ask "Z"

A leader lets the haters hate

Q. About half of my 12 employees like working for me. The others are outspoken about how much they hate my management style. They tell me, my boss and pretty much anyone else within earshot that I’m too tough, uncaring, demanding, etc. How can I win over all 12?

Leadership Library: Weekly Feature

Leadership Library: Weekly Feature

The Essential Employee Handbook

A trove of sample policies, employment law issues and self-audit tips. Download it now

Kevin Eikenberry

Remarkable Leadership with Kevin


Do you see “opportunity is nowhere?” Or do you see “opportunity is now here?” The letters are the same so both of them are “there” — and it depends on what you see as to what actions you might take next. You have the same situation as you survey your team today. What do you see? Do you see opportunity every way you look, or is there no opportunity in sight?

Best of the Blogs

Best of the Blogs

More social media! A plan for Mondays

Social media manager HootSuite offers a Monday morning checklist to beat the blues.

Program on Negotiation at Harvard Law School

Negotiation Coach

Dealmaking after handshaking

Q. I’ve heard a lot about the benefits of nonverbal behavior in negotiation. Shaking hands seems like such a natural way to begin a negotiation, but does it signal too much eagerness to reach agreement?

Marie McIntyre, Ph.D.

Ask the Workplace Coach

Meet language barrier head-on by talking about it

Q: “Because my English is not very good, I have a hard time contributing in management team meetings. I often feel ignored because the other managers don’t understand what I mean. I have a lot that I want to say, but my English always lets me down. Can you help?” Tongue-tied

Coping with online reviews

Jul. 25, 2014

“Bad” publicity could prompt an influx of curious new customers as it did for celebrity chef Guy Fieri when a food critic trashed his restaurant. Here’s how to handle your next bad review.

Combine hard and soft data

Jul. 24, 2014

We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?

Ask yourself these choice questions

Jul. 22, 2014

Here’s a sampler from 35 questions leaders should ask themselves and their teams.

The grit to get it done

Jul. 21, 2014

Leaders don’t shy away from filling a need simply because they don’t know precisely how they’ll do it.  Part of leadership is figuring out how.