Wayne Goldberg knows the hotel business. He's president and CEO of La Quinta Holdings, a Texas-based chain with roughly 7,000 employees. "I make it clear when speaking to our hourly employees that I’ve been an hourly employee," he says. "I’ve been a maintenance person, I’ve worked in the laundry. There isn’t a job I haven’t done." Read More.
President John F. Kennedy's popularity soared after the botched Bay of Pigs invasion. Why? Americans admired how he accepted responsibility for the plan gone awry and displayed such forthrightness. Psychologists call it the "strategic pratfall effect" because you enhance your stature by demonstrating your mettle in the face of humiliation.
Q. About half of my 12 employees like working for me. The others are outspoken about how much they hate my management style. They tell me, my boss and pretty much anyone else within earshot that I’m too tough, uncaring, demanding, etc. How can I win over all 12?
A trove of sample policies, employment law issues and self-audit tips. Download it now
Do you see “opportunity is nowhere?” Or do you see “opportunity is now here?” The letters are the same so both of them are “there” — and it depends on what you see as to what actions you might take next. You have the same situation as you survey your team today. What do you see? Do you see opportunity every way you look, or is there no opportunity in sight?
Social media manager HootSuite offers a Monday morning checklist to beat the blues.
Q. I’ve heard a lot about the benefits of nonverbal behavior in negotiation. Shaking hands seems like such a natural way to begin a negotiation, but does it signal too much eagerness to reach agreement?
Q: “Because my English is not very good, I have a hard time contributing in management team meetings. I often feel ignored because the other managers don’t understand what I mean. I have a lot that I want to say, but my English always lets me down. Can you help?” Tongue-tied
“Bad” publicity could prompt an influx of curious new customers as it did for celebrity chef Guy Fieri when a food critic trashed his restaurant. Here’s how to handle your next bad review.
We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?
Here’s a sampler from 35 questions leaders should ask themselves and their teams.
Leaders don’t shy away from filling a need simply because they don’t know precisely how they’ll do it. Part of leadership is figuring out how.