The time has come to express appreciation to a group for a job well done. We all know it’s a moment that’s not so easy to pull off well; you can overlook some people and create resentment. So try this one sentence out: “I know it really took a lot of people to make this happen, so I want to thank everyone who had a hand in this, big and small—sincerely.” Avoid the trap of listing names and adding, “Did I miss anyone?” That creates an awkward moment that puts people on the spot and makes you look ill-informed.


Ask "Z"

Ask "Z"

Ethical breach? The course of action is 97% clear

Q. One of my first managers told me years ago, “Never point out a problem without at least one possible solution.” I’ve always tried to do that. But lately I’ve noticed ethical lapses here. There’s no solution, except maybe disciplining the rule-breaker. Should I keep quiet?

Leadership Library: Weekly Feature

Leadership Library: Weekly Feature

Hire Tough, Manage Easy

Hiring and retaining great employees is the #1 most critical factor in the success of you and your organization. But how do you identify who will be the winners from who will be the whiners? And once you hire the winners, how do you motivate and retain them? Watch it now.

Kevin Eikenberry

Remarkable Leadership with Kevin

Six Keys to Successful Apologies

We are going to make mistakes when dealing with and serving our Customers. A mistake, especially with an important person like a Customer, requires an apology. What follows applies for apologies in any part of our life, in any relationship, so please read it personally and professionally. Some of the embedded examples are each — but the steps apply broadly.

Best of the Blogs

Best of the Blogs

Learn some new tricks, even if you're an old dog

“What science is saying at this point is that a lot of the limitations that were placed on older learners and older athletes didn’t have any empirical backing,” says author David Epstein.

Program on Negotiation at Harvard Law School

Negotiation Coach

In negotiations, should you reveal everything?

Q: After working at the same company for many years, I was laid off. Al­­though I was devastated, I decided to view this as an opportunity to take a year off. When I’m asked for the name of my employer during 2014, I simply leave the question blank because I’m worried about making this employment gap a bigger deal than it already is. Is my intuition right?

Marie McIntyre, Ph.D.

Ask the Workplace Coach

When grownups bring the playground into the office

Q: “I am 28 years old and currently serving in the US Army. In the shop where I work, we have a lot of younger guys. They act so childish that it’s embarrassing to call them soldiers. They think everything is a joke and have no clue when to back off. Being deployed away from my wife and family is tough enough without having to deal with these immature, smart-mouthed kids. I mentioned this to our sergeant, but he just brushed me off. What can I do?” Grown-up Soldier

Why do business cards still exist?

May. 29, 2015

You’ve probably asked yourself this question. Business cards have been around for at least 500 years, but the issue is why they persist in the digital age.

When in Japan ... mind your P's & Q's

May. 29, 2015

Tipping can be seen as insulting in Japan; people will chase you to return your money. What else should you know before heading over?

A leader's first lesson: respect

May. 28, 2015

Before Randy Nelson, 53, co-founded and ran two big companies (Orion International and NSTAR Global Services), he spent six years in the U.S. Navy, including serving as an officer on a nuclear submarine. He’s now an entrepreneur and coach in Clayton, N.C., and author of The Second Decision. He advises entrepreneurs in areas such as evaluating risk and advancing from startup phase to growing the organization.

What's known about forgiveness

May. 27, 2015

The science on forgiveness only dates back to 1989. Here’s some of what’s known.