If two speakers utter the same words but one speaks a little faster and louder with fewer pauses and greater variation in volume, the speaker will be judged to be more energetic, knowledgeable and intelligent, says Leonard Mlodinow in his book Subliminal: How Your Unconscious Mind Rules Your Behavior.


Ask "Z"

Ask "Z"

Respect must sometimes be seized

Q. I’m pretty confident. But a new boss has shaken my confidence. He’s never open to my ideas, he always interrupts and he sighs whenever I open my mouth, like he views it as a chore to be in my presence. I’ve tried everything. Help!

Leadership Library: Weekly Feature

Leadership Library: Weekly Feature

Harassment & Discrimination: How to Prevent & Respond to Employee Misconduct

Can you comfortably say you're completely on top of what's going on in your workplace? Harassment and discrimination claims never cease, and you need protection. Watch the webinar now

Kevin Eikenberry

Remarkable Leadership with Kevin

Six Keys to Successful Apologies

We are going to make mistakes when dealing with and serving our Customers. A mistake, especially with an important person like a Customer, requires an apology. What follows applies for apologies in any part of our life, in any relationship, so please read it personally and professionally. Some of the embedded examples are each — but the steps apply broadly.

Best of the Blogs

Best of the Blogs

Is Cook better than Jobs?

With all the adulation of Apple co-founder Steve Jobs over the past few years, something has been overlooked.

Program on Negotiation at Harvard Law School

Negotiation Coach

In negotiations, should you reveal everything?

Q: After working at the same company for many years, I was laid off. Al­­though I was devastated, I decided to view this as an opportunity to take a year off. When I’m asked for the name of my employer during 2014, I simply leave the question blank because I’m worried about making this employment gap a bigger deal than it already is. Is my intuition right?

Marie McIntyre, Ph.D.

Ask the Workplace Coach

When performance issues just might be life or death

Q: "I supervise two dispatchers at our local 911 emergency center. Unfortunately, one of them won’t listen to anything I tell her. 'Donna' sometimes gives out incorrect directions, so I try to interrupt the call and correct her. She just ignores me and continues transmitting, which slows down the officers’ response. "I have explained to Donna that I am only trying to ensure that we send help to the right address as quickly as possible. Although she says she understands, she continues to disregard my instructions. "Donna doesn’t seem to care about her mistakes, so I don’t know what to do. I’ve talked to my manager, but he hasn’t been any help." Worried Supervisor

No Plan B for this young billionaire

Jul. 3, 2015

“The minute that you have a backup plan, you’ve admitted that you’re not going to succeed,” says Elizabeth Holmes, CEO of Theranos, a health technology company.

He took Schering-Plough off life support

Jul. 2, 2015

Within days of joining Schering-Plough as its CEO in 2003, Fred Hassan knew he had to take bold action to save the big pharmaceutical company. Federal regulators were investigating the firm’s marketing practices, sales were plummeting and its cash flow was drying up ...

Efficiency alone isn't enough to thrive

Jul. 2, 2015

If you define efficiency as doing things right and effectiveness as doing the right things, then efficiency alone won’t suffice. What good is it to complete a task with supreme efficiency if it’s the wrong task?

Assess your tendencies and go from there

Jun. 30, 2015

Many smart people agree that great habits lead to success, including author Gretchen Rubin. The catch: There’s no one-size-fits-all way to get there.