Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels. Read More.
What principle would you risk your job for? When store manager Tony Rohr gave his employees the day off on Thanksgiving instead of opening his Pizza Hut location in Elkhart, Indiana, he was asked to submit a letter of resignation. But now the company has offered to rehire the man who insisted that Thanksgiving should be spent with one's family. "Why can't we be the company that stands up and says we care about our employees and they can have the day off?" Rohr said.
Q. I've found that people in general don't know how to edit themselves when they speak. I'm tried of losing a minute here and a minute there listening to them belabor a point, overtell a story, or fail to stick to an issue. How do you get people to become more aware that they're wasting their words and your time?
Keeping employees in line isn't just a matter of what to say and how to express it. There are legal issues involved as well. Make sure you use corrective actions fairly and responsibly. Download it now
Over the years, I’ve come to believe and have told many groups that feedback often says as much about us as it does the performance we are giving feedback about. Even if you wouldn’t go quite that far, it is safe to say that it is difficult/impossible for our feedback not to be, at least in part, about us. This fact is something we must deal with as coaches.
About a year ago, Amazon founder Jeff Bezos stopped by the office of 37signals, maker of a project management app, and talked about people who are “right a lot.”
Q. As a salesperson, I used to provide meals and tickets to sporting events to my clients. But more and more, my clients are telling me that because of their organizations’ rules, they cannot accept my gifts. As a consequence, we are spending less time together in social settings, and I feel I am less useful to them. These changes have affected my relationship with them for the worse. How do I negotiate in this new world?
Q: “After starting a new job with a small business, I noticed that there seems to be a lot of sexism here. The older men treat the younger women terribly, and the older women do nothing to stop it. The older men constantly make me feel inadequate because I am just out of college. The company is very small, so we don’t have a human resources manager. What should I do?” Mistreated
Early on, John Woolard decided to make energy conservation turn a profit. By his early 20s, he was asking himself: “What do you do with your life? How do you make it meaningful?” Several experiences shaped his course.
Traveling emergency room doctor Mary Palmer believes that when the stakes are high, leaders have a “teachable moment” because people listen more intently.
It’s never easy to confront an employee whose performance is slipping or simply not up to par. Here are six ways to prep yourself for confronting an underachiever.
Many leaders measure their success on how well they get people to like them. They view their staff as customers—and take steps to curry favor with them. Colin Powell rejects that approach.