Trust isn't created just because a deal goes through or a raise is approved. “In the best and most high-trust organizations, great attention is paid to creating bonds of trust that go well beyond impersonal contracts,” says Robert Hurley in The Decision to Trust: How leaders create high-trust organizations. “Instead, trust is built by focusing on personnel issues, including recruitment and selection of employees, professional training and active culture building, all of which can help ensure reliable patterns of behavior in even the highest risk situations.”


Ask "Z"

Ask "Z"

'Personal issues made me do it?' Sorry, not an excuse

Q. An employee stormed out of a staff meeting and made a scene. He insulted me and bashed our company. He may be under stress due to personal issues. But I don’t want to let this incident slide. What’s the right response?

Leadership Library: Weekly Feature

Leadership Library: Weekly Feature

Hire Tough, Manage Easy

Hiring and retaining great employees is the #1 most critical factor in the success of you and your organization. But how do you identify who will be the WINNERS from who will be the WHINERS? And once you hire the winners, how do you motivate and retain them? Watch the video now

Kevin Eikenberry

Remarkable Leadership with Kevin

What The Feedback You Give Says About You

I often say that the feedback you give says as much about you as it does the person you are giving it to, and when I do people look at me funny. After all, the feedback I give you is about something you did, it isn’t about me at all, is it? Not so fast, my friend.

Best of the Blogs

Best of the Blogs

One skill to lead them all

Become a great listener to become a truly great leader.

Marie McIntyre, Ph.D.

Ask the Workplace Coach

Scheduling tips for single parents

Q: “I’m a single mom who has been unemployed for about six months. In my previous position, I had a flexible schedule which allowed me to easily attend school events or schedule medical appointments for my two young children. I have now been offered a 9-to-5 job located about an hour from my home. Although I'm relieved to have found this position, I’m afraid that the time I need for my children's activities may create problems at work. How should I handle this?” Solo Mom

Woo a crowd with a splash of emotion

Jul. 29, 2016

In 2007, Scott Harrison founded a nonprofit to fund water projects in the developing world. Within six years, he raised over $100 million.

4 tips to 'widen the keyhole'

Jul. 28, 2016

Smart leaders know their biases. Rather than make decisions that reinforce their own preferences or worldview, they consider multiple perspectives with an open mind.

Conquer speaking fear in baby steps

Jul. 28, 2016

Top marketing consultant, Yaro Starak, figured out a unique way to attack his fear of public speaking.

Driving better results at Mercedes

Jul. 28, 2016

Soon after Steve Cannon became president and CEO of Mercedes-Benz USA in 2012, he launched an ambitious, long-term initiative to upgrade customer service, stating, "This is going to be my legacy."