It's all too easy to be carried away by a novel idea, or the notion that what your team has just come up with will let you claim innovation. But every product needs to solve an actual problem. Despite the enthusiasm surrounding a new one, leaders must step forward and ask, "Yes, but who needs this, and why?"
Q: Employees keep telling me we should be like other employers that let staffers vote on everything from what temperature to set the thermostat to what soundtrack to play in common areas. This strikes me as a silly trend that’ll soon pass. But I shouldn’t say that, right?
The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. In today’s competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure. Business etiquette expert (and Emily’s great-great-granddaughter) Anna Post presents a fast-paced, informative guide to how manners (good AND bad) can impact morale … staff turnover … and your bottom line.
Dialogue is a fabulous communication tool. It allows for clarity of understanding, closure and complete communication. When you think about it that way, you’d think — why wouldn’t I want to use it?
Making service calls; Building for the future; Discarding bad habits
Q. I manage a team of consultants who engage in negotiations. We often discuss the importance of networking to create new negotiating opportunities, but I rarely see them following through. Any advice on how to help them overcome their reluctance to network?
Q: “I seem to be at a crossroads in my career. My boss recently told me that I am on track to become a partner in our firm in two to three years. However, my husband and I are also ready to start a family. Although cutting back to 20 or 30 hours a week would not be a problem financially, I'm afraid it might endanger my ability to make partner. All of our partners are men who work very long hours and may not understand my need for a reduced schedule. Ideally, I would like to have both a successful career and time with my family. Does that seem possible or will I have to give something up?” Future Mom
Ready to become a slightly different person than the one who walked in the door this morning? Let's go from head to toe, stem to stern, and give you a 9-point leadership tune-up to shape your image into something a little more impactful than the job title etched on your door.
Overwhelmed by the expectations of superiors to keep the money rolling in, it’s easy for managers to begin to overlook little ethical lapses. But where does it lead?
Are you productive? Many leaders introduce an irrational element into their thinking about whether they’re working smart.
Not everyone is a brilliant orator, but it only takes a few words—precisely timed and honestly delivered—to truly command attention and respect. Here are eight phrases totaling less than 40 words. Use them and you'll stick in people's minds long after you've left the room.