Leaders of large organizations cannot meet regularly with every employee to reinforce important points. So a CEO needs to take creative steps to communicate to a far-flung workforce. At Chipotle, the burrito chain, founder and co-CEO Steve Ells sends messages through multiple channels. Read More.
Kat Cole ... Hubert Joly ... Jonah Peretti. These are some of the 25 names you need to know if you're serious about getting in step with today's thought leaders in business. See Business Insider's full list of the most influential people of 2013.
Q. I've found that people in general don't know how to edit themselves when they speak. I'm tried of losing a minute here and a minute there listening to them belabor a point, overtell a story, or fail to stick to an issue. How do you get people to become more aware that they're wasting their words and your time?
Here's a compilation of sample policies, explorations of employment law and self-audits. Download it now
Perhaps the most viral video on YouTube this week is a Santa Surprise put together by WestJet, a Canadian airline. The video highlights how Santa talked to some people before they boarded a flight, and when they arrived at baggage claim at their destination, the gifts they asked for arrived, wrapped and from Santa! While there are significant leadership and business lessons about Customer Service, they are also pretty easy to see. Rather than focusing on those, I’d like to highlight a deeper and more lasting leadership lesson the video provides. Specifically, I want to highlight three lessons.
About a year ago, Amazon founder Jeff Bezos stopped by the office of 37signals, maker of a project management app, and talked about people who are “right a lot.”
Q. As a salesperson, I used to provide meals and tickets to sporting events to my clients. But more and more, my clients are telling me that because of their organizations’ rules, they cannot accept my gifts. As a consequence, we are spending less time together in social settings, and I feel I am less useful to them. These changes have affected my relationship with them for the worse. How do I negotiate in this new world?
Q: “One of my co-workers, ‘Ethan,’ has considerable clout with our manager. A few months ago, Ethan and I had a serious disagreement when he directed me to do a particular task. I chose not to complete the task, because I felt he did not have the authority to assign work to me. Ever since, my boss seldom talks to me and will openly correct me in meetings. I’ve also started getting undesirable assignments, undoubtedly due to Ethan’s influence. I am fed up with this situation. However, our business was recently acquired by a larger company, which will greatly expand the career options here. Should I stay or go?” Undecided
Are you a good leader? Are you a good teammate? Would your teammates evaluate you the same way you evaluate yourself? Are you sure? To find out, take this self-audit.
Your body language can work for or against you. By striking a pose that makes you look confident, you actually gain confidence. Adopting a “power pose” may even enhance your performance.
Everybody seems to hate them, but performance reviews have been around since at least the Wei Dynasty in third-century China, which used an “imperial rater.” Yet at least one firm has gone ahead and ditched them.
Early on, John Woolard decided to make energy conservation turn a profit. By his early 20s, he was asking himself: “What do you do with your life? How do you make it meaningful?” Several experiences shaped his course.