August 28, 2016
You cannot lead an anxious workforce by making them even more worried. If you warn employees about the possibility of a recession or discuss other doomsday scenarios, you risk driving them to despair. On the other hand, relentless cheerleading amid shrinking profits won’t enhance your credibility and will have limited impact if people sense more pain in the near term.
August 26, 2016
Q. I work for a firm that distributes products in South America. We have been in a very heated conflict with a customer who claims we did not fill an order as specified by our five-year contract. My firm disagrees. I suggested to my boss that we try mediation, and the customer agreed. But the mediator we are working with seems rather abrasive and off-putting. We would like to resolve this conflict quickly or go the arbitration route. Any advice?