Greet conflict with open arms

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach, people at all levels feel like participants in the company’s fortunes rather than bystanders.

Tolerate mistakes–but only once

Like any CEO, Amy Rees Anderson wishes that employees wouldn’t make costly errors. Yet she’s willing to look past well-intentioned mistakes as long as they turn into learning opportunities.

Zillow CEO: Fake it till you make it

Even though Spencer Rascoff has launched two big Internet firms, Zillow and Hotwire, he knows he still has much to learn. That’s why he seeks out successful CEOs and asks them about their success.

Turning garbage into a gold mine

It’s hard enough motivating a white-collar workforce. Imagine trying to motivate garbage collectors.


Slow down to speed up

Today's Leadership Tip

View your decisions as a trial judge might: Once the verdict is in, don't keep wondering if the accused is guilty or not. Take the verdict and use it as a basis for new decisions.


Q. My staff considers me a micromanager. I’ve tried backing off, but then I have to take the blame for their mistakes. When I'm ultimately held accountable for everything people below me do, how am I supposed to avoid diving in too deeply?

Most managers don't know how to delegate, despite the fact that assigning work to others is a critical component of every manager's job. If you want to shine in a management role, delegation is a skill that you must master. Learn the benefits and risks of delegation, and outline the 7 specific steps required to successfully delegate any project or task.

There is tremendous joy and satisfaction that I gain from my work. I am doing the work I was put on earth to do and have the chance to lead a fantastic team doing the same things. And … sometimes … I shake my head …

Smart leaders don’t patch up problems. They never pretend that everything is hunky-dory and that intractable issues will somehow disappear.

Q: “I'm having trouble deciding whether to change jobs. For a number of years, I have worked for a small local company. After looking for other opportunities, I have finally found a position that interests me. This job would provide a better compensation package and more career potential, but the downside is that I would have to travel 30% of the time. I'm hesitant about leaving my current job, but I also think a change might be healthy. My crystal ball just isn't working, so I would welcome any suggestions.”