Leadership Library: Weekly Feature

Creating ‘Wow’ Customer Service: How to Get Your Customers Talking & Returning

December 31, 2016

When it comes to service, “good” just isn’t good enough anymore. Companies must not only get it right for customers each  time, they must do the “extra things” that connect the customer emotionally to the organization. Creating the Absolute Customer Experience (ACE) is critical for your organization’s success.

A Manager’s Guide to Motivating Without Money

October 15, 2013

Finances are tight, but you need to make sure your best people stay focused, motivated and loyal. This booklet is filled with tips on getting your staff to value more than just their paychecks. Download it now