People Management

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Employees don’t think their supervisor is so super

April 26, 2017
Q. One of my supervisors rubs people the wrong way. Some colleagues complain that her comments bother them—and that she subtly cuts them down. What can I do to address the situation? I’m not even sure how to explain the problem to her, much less propose a solution.

Plug gap between desired and real performance

April 13, 2017
Q. There’s a big gap between the desired performance that I’d like from people—and their actual output. Apparently, I demand too much (at least that’s what I hear from employee engagement surveys). What am I supposed to do? Lower my standards?

The ‘work laugh’ is real

April 11, 2017
In two experiments led by Christopher Oveis of the University of California at San Diego, high-status individuals had different laughs than low-status individuals, and strangers could tell the difference.

Call him the “change everything agent”

March 30, 2017
Q. I assigned a person on my team to serve as “change agent.” I told him to review our policies and propose solutions to improve our operation. Now he refuses to accept anything the way it is and wants to overhaul everything (even what works). Help!

Brady & Belichick: It’s all business

March 28, 2017
The head coach of the New England Patriots has led his football team to seven Super Bowls in 17 years—with Tom Brady as his quarterback.

Corporate culture starts at the top

March 22, 2017
“I can’t hang with the guys (I’m the boss, after all), but I also can’t seem to influence their behavior. What do I do?”

Hire SWANS and let them swim

March 16, 2017
Surround yourself with people who are smarter than you. The return on investment will be extraordinary.

Why not let political junkies indulge?

March 15, 2017
Q. I’ve got a group of employees who are so distracted by the political goings-on on a national level that they just can’t seem to focus on work. How can I get them to concentrate better?

Listen close to interviewees’ grammar

March 12, 2017
Mark Murphy has advised on the hiring processes at hundreds of companies—and in doing so, has slowly revealed commonalities among job candidates when they speak during interviews.

Someone cracked the code of job applicant doublespeak

February 28, 2017
As the founder and CEO of Leadership IQ, Mark Murphy has advised on the hiring processes at hundreds of companies—and in doing so, has slowly revealed commonalities among job candidates when they speak during interviews.
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