Communication

Page 1 of 6212345...102030...Last »

Read the obituaries for fun and profit

August 16, 2017
James Galton died at age 92 on June 12, 2017. He ran Marvel Comics Group from 1975 to 1991, earning a reputation as a strategic genius and all-around nice guy.

Ouch! The harshest presentation scorecard ever

August 15, 2017

Steel yourself—we want you to put your upcoming talk through this aggressive 12-point test. Our goal is to poke, nitpick and annoy until you have all your bases covered and can come off like an awesome leader, not a text reader.Let the tough love begin! 

Give people metrics to focus on

August 14, 2017
Rob Hale, founder and CEO of Quincy, Mass.-based Granite Telecommunications, often insists that his company has the best customer service in the telecommunications industry. He backs it up by setting high standards and educating employees about his favorite measures—and why they matter so much.

How one team’s clubhouse design creates bonds

August 10, 2017
The Chicago Cubs’ new Wrigley Field clubhouse is unlike any other in major league baseball because it’s a circle. The unusual shape promotes equality and collaboration.

The best audience of all: a dog?

August 9, 2017
American University has eight canines on a roster of “audience dogs,” whose main duties are to be attentive for university students nervous about presentations.

When employees ask for too much

July 26, 2017
Q. I’m amazed by the demands my employees make. It never stops. They want to work from home. They want more time off (one guy requested a three-month sabbatical!). I never expected being a supervisor would require fending off constant outlandish requests. What can I do?

A thoughtful response to a failure

July 20, 2017
As a young manager at Johnson & Johnson, Jim Burke developed a therapeutic chest rub for children. The product launched to great fanfare—and failed miserably.

Proclaim the what, not the how

July 13, 2017
Clarity and leadership go together. Communicate clear directions and give your team the leeway to find ways to advance toward the goal.

To tame speech anxiety, be selfless

June 30, 2017
In the days and hours leading up to your presentation, you may wallow in anxious thoughts such as, “I dread this” or “I hope I don’t look stupid.” Joey Asher, an Atlanta-based speech coach, calls this “selfish self-talk.”

Never give an order that…

June 27, 2017
Issue a command that people disregard because you’ve allowed them too much power to write their own rules and your demise as a leader will be slower and more painful.
Page 1 of 6212345...102030...Last »