Best-Practices Leadership

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Technology

Innovate by eliminating 'Bozone Layer'

Fostering a culture of innovation is easy if you run a small business with a handful of employees. But at larger organizations, midlevel managers may not en­­courage their support staff to innovate. The solution: Eliminate the “Bozone layer.”

Communication: 'Call me maybe'

Employees at SceneTap range in age from 18 to 55, millennials to boomers. The younger set likes social media and is tethered by smartphone. Thirty-somethings prefer email, instant messaging and videoconferencing. Boomers go for phone calls and walking around. To accommodate each communication style, the phone application company tracks who likes what.

Google's happy machine

HR people at Google noticed a couple of problems some years back. They used data to solve them both.

Leadership Tips: Vol. 613

Hold on to ownership mentality ... Always watch as you listen ... Be aware that you can be too attractive.

Bell Labs innovator connected us all

Bell Labs was among the most innovative scientific organizations of the 20th century. The man at the helm was Mervin Kelly, a physicist who led the laboratory. Follow his lead for inventing the future.

Weed out requests with a 'twitpitch'

Executives are now asking people who want something from them—from job candidates to vendors and suppliers seeking business—to summarize their pitch in the form of a tweet, or “twitpitch.” There are many ways you can apply this technique.

Leadership Tips: Vol. 413

Sweat it like the co-founder of ZipCar ... Imagine it like a Nobel Prize winner ... Say bye-bye to spam.

Spur groups to debate each other

In the 1920s, Alfred Sloan ran General Motors. When he convened his management team to explore whether to open a plant abroad, they all approved the move. Sloan replied that he wouldn’t make a decision until he heard some disagreement. He wanted the best judgments to flow from clashing viewpoints.

Kodak goes picture perfect with service

When Jeffrey Hayzlett took over as Kodak’s chief marketing officer, he didn’t know much about the founding father of the company, George Eastman. What he learned gradually, by raiding the archives and reading everything that Eastman had written, was that Eastman had been a change agent.

Facebook embraces 'The Hacker Way'

During Facebook’s meteoric rise from startup to global giant, founder Mark Zuckerberg sought to preserve the company’s innovative culture. He achieved this by embracing what he calls “The Hacker Way.”

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