Best-Practices Leadership

Motivating like Mother Teresa

In 1946, a Romanian nun on a train climbing the Himalayan foothills de­­cided to leave her convent and help the poor, while living among them. She was inspired and felt the need to act. Is it possible to inspire and motivate the way Mother Teresa did?

Secrets of a low-key leadership

Dick Cass, president of the Baltimore Ravens franchise, runs a successful operation quietly, based on knowledge and skills but mostly on relationships. How it breaks down:

What's in your waste can?

Most of the things in your room right now will eventually become garbage. That’s the simple idea that in 2001 drove college freshman Tom Szaky to launch Terracycle, a company that collects waste and converts it into new products.

David Kahn: serial entrepreneur

David Kahn, once owner of Blockbuster and Subway franchises, not to mention a mansion and a Hummer, watched his profit assumptions go down the tubes. But he never cashed in his dreams:

Flirting with Groupon

Chicago-based Groupon has spawned an industry of deeply discounted coupons. If its model catches your business's fancy, try it, with precautions. Make sure you’re solid on Yelp. If you’re afraid of a customer deluge, cap the number of coupons. And never take your eye off quality.

Gen. Marshall's two words of advice

As World War II came to an end, Secretary of State George Marshall told the State Department’s director of policy planning, George Kennan, to get his team together and come up with an economic relief plan for Europe. Marshall didn’t become bogged down in telling Kennan how to do his job. But he did offer “two deeply serious and unforgettable words,” says Kennan. “Avoid trivia.”

A brew master's guide to leadership

Jim Koch is a sixth-generation craft brew master. But unlike previous generations, he built a beer empire, Boston Beer Co., that brings in annual revenues of more than $500 million. Here’s what inspires and drives the man behind Sam Adams beer:

Tweak and you shall find success

Why did the industrial revolution begin in England, instead of, say, France or Germany? Two economists offer an explanation. They say the reason is Britain had more “tweakers”—skilled engineers and artisans who refined the signature inventions of the industrial age.

Ideas: What matters is 'what you catch'

Good ideas aren’t hard to find. As long as you’ve got smart and creative people, there should be plenty of ideas. What’s hard is follow-through. Two examples: making the Rolling Stones album “Sticky Fingers” and Mick Jagger writing “Brown Sugar.”

Welcome to Con Air

Ever wonder how prisoners are moved around the country? Such transfers require careful leadership and coordination of about 15,000 prisoners a month through 40 cities, on a fleet known as “Con Air,” under the Justice Prisoner and Alien Transportation System.